Privacy Policy

Last updated: January 2025

At Storvia, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our website visitor tracking service.

1. Information We Collect

Information You Provide

When you sign up for our service or contact us, we collect:

  • Name and email address
  • Company name and website URL
  • Payment information (processed securely by third-party providers)
  • Any information you provide in forms or communications

Information We Track

Our tracking service collects data about visitors to your website:

  • Page views and URLs visited
  • Browser type and device information
  • Geographic location (country and city)
  • Referrer sources (where visitors came from)
  • Time spent on pages
  • Form submissions (when visitors contact you)

2. How We Use Your Information

We use the information we collect to:

  • Provide and maintain our visitor tracking service
  • Process your payments and manage your account
  • Send you service updates and important notifications
  • Respond to your questions and support requests
  • Improve our product based on usage patterns
  • Comply with legal obligations

3. Data Storage and Security

We store your data securely using industry-standard practices:

  • Data is encrypted in transit and at rest
  • Hosted on secure servers (Supabase/PostgreSQL)
  • Access is restricted to authorized personnel only
  • Regular security audits and updates

4. Privacy-First Tracking

Our tracking approach respects visitor privacy:

  • No cookies: We use browser localStorage instead
  • Anonymous by default: Visitors are tracked anonymously until they voluntarily submit a form
  • No cross-site tracking: We only track visitors on your website
  • No selling data: We never sell visitor data to third parties

5. Data Retention

We retain data as follows:

  • Visitor tracking data: Retained while you're an active customer
  • Account information: Retained until you close your account
  • After account closure: Data is deleted within 30 days (unless legally required to retain)

6. Your Rights

You have the right to:

  • Access: Request a copy of your data
  • Correction: Update or correct your information
  • Deletion: Request deletion of your data
  • Export: Download your data in a portable format
  • Object: Object to certain data processing activities

To exercise these rights, contact us at privacy@storvia.com

7. GDPR Compliance

For users in the European Union:

  • We process data lawfully, fairly, and transparently
  • We collect data only for specified, explicit purposes
  • We minimize data collection to what's necessary
  • We ensure data accuracy and update information when needed
  • We limit data retention to necessary periods

8. Third-Party Services

We use the following third-party services:

  • Supabase: Database hosting and authentication
  • Vercel: Application hosting
  • Payment processors: Stripe or similar (for billing)

Each service has its own privacy policy and security measures.

9. Children's Privacy

Our service is not directed at children under 13. We do not knowingly collect data from children. If you believe we've collected data from a child, please contact us immediately.

10. Changes to This Policy

We may update this privacy policy from time to time. We'll notify you of significant changes by email or through our service. Continued use after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this privacy policy or our data practices:

Summary: We respect your privacy. We collect only what we need, keep it secure, never sell it, and give you full control over your data.